Free Delivery
Next working day FREE delivery on phone
orders placed before 2.30pm!
We offer our customers FREE next working
day delivery for all mobile phones ordered
online before 2.30pm*.
This is subject to network acceptance, security
clearance, stock availability and the courier.
You will be advised of any expected delays
as soon as possible, however we are unable
to be held liable for delays resulting from
the reasons given above.
Deliveries are made Monday to Friday between
9.00am and 5.30pm. If no one is available
to accept delivery, the package will be
returned to your local Citylink depot. A
card will be left at your address so you
can organise the re-delivery of your order.
*With the exception of
weekend and bank holiday orders. Please
note:
- All deliveries to Northern Ireland will
be subject to an additional £9.99 surcharge.
- Delivery to Northern Scotland and offshore
locations may take up to 3 days.
- For all pay monthly handsets we are unable
to credit check or deliver to Educational
establishments, Hospitals or MOD establishments.
Credit checks must be on your home address
and you must have resided in the UK for
3 years or more.
- Delivery estimates are subject to stock
availability.
- We are unable to deliver to University
Halls of Residence, Hospitals and MOD Barracks.
Transferring Your Number
If your existing number is important to
you and you would like to transfer ("port")
it to your new mobile and Network provider
then we will help you make this process
as simple and easy as possible.
You can transfer your existing number as
long as you are changing to a different
network. It doesn't matter whether you are
currently on Pay as you Go, an "upfront"
package or a "contract" package.
Providing you are outside your contractual
obligations to your existing Network or
Service provider then you can request from
them a "Porting Authorisation Code"
or "PAC" ref from the Customer
Services dept of your current Network/Service
Provider (this is normally made up of 3
letters and 6 numbers).
There is no charge made by either we or
the new Network/Service Provider you are
transferring your existing no' to. However
there may be an "administration charge"
from your current Network/Service Provider.
Please ensure you check with your existing
provider first.
If you do wish to transfer an existing
number this MUST be stated on your order
form. We are unable to process a transfer
/ porting request after your order has been
processed based on the supply of a new mob
no'.
IMPORTANT - do not "cancel" your
existing contract as disconnected numbers
cannot subsequently be transferred. By providing
your PAC number to your new chosen network
this will initiate the cancellation process
with your current Network/Service Provider.
Due to the complexities and the reliance
on your current & new network chosen,
we can not accept any responsibility for
failed / delayed number transfers.
The process by which your number is transferred
is dependant on the Network you wish to
transfer your number to.
Transferring your
number to T-Mobile
If you require your existing mobile number
to be ported onto your new contract, simply
contact your existing supplier to obtain your
PAC code. Then order your handset as normal
from ourselves which will be connected with
a 'temporary number' on T-Mobile. Upon receipt,
you must contact T-Mobile directly (number
given below) quoting your 'temporary number'
along with the number you wish to port across
(your existing number) and your PAC code.
T-Mobile - 0870 606 0139
Your existing number will then be transferred
within 5 to 7 working days.
Transferring your number to Orange
If you require your existing mobile number
to be ported onto your new contract, simply
contact your existing supplier to obtain
your PAC code. Then order your handset as
normal from ourselves which will be connected
with a 'temporary number' on Orange. Upon
receipt, you must contact Orange directly
(number given below) quoting your 'temporary
number' along with the number you wish to
port across (your existing number) and your
PAC code.
Orange - 0800 376 2285
Your existing number will then be transferred
within 5 to 7 working days.
Please Note: we cannot transfer Orange
Pay As You Go to Orange contract.
Transferring your number to 3
If you require your existing mobile number
to be ported onto your new contract, simply
contact your existing supplier to obtain
your PAC code. Then order your handset as
normal from ourselves which will be connected
with a 'temporary number' on 3. Upon receipt,
you must contact 3 directly (number given
below) quoting your 'temporary number' along
with the number you wish to port across
(your existing number) and your PAC code.
3 - 0870 733 0333
Your existing number will then be transferred
within 5 to 7 working days.
Once the transfer has taken place your
ported number will function as your voice-calling
number and your temporary number will function
as the video-calling number. To receive
Video calls you will need to provide your
temporary 3 number to people wishing to
call you as Video Calling will not work
via your 'ported/transferred' existing number.
When porting to 3 please note the following:
Once the transfer has taken place your ported
number will function as your voice-calling
number and your temporary number will function
as the video-calling number. To receive
Video calls you will need to provide your
temporary 3 number to people wishing to
call you as Video Calling will not work
via your 'ported/transferred' existing number.
Transferring your number to Vodafone or
O2
If you require your existing mobile number
to be ported onto your new contract, you
must inform us at point of purchase stating
your existing number and PAC code (this
can be obtained from your current network
provider). We will despatch your new mobile
& SIM as normal along with starting
the porting process. Your existing number
will then be ported and made 'Live' on your
new SIM in approximately 7 to 10 working
days of receipt of your new mobile.
PLEASE NOTE - Please be aware that because
your mobile number has to be released from
your current network before it can be connected
to your new network, you may be without
service for up to 1 day. Additional services
such as voicemail and text messaging may
also take up to 2 days to be enabled once
your number has been transferred. You are
able to continue using your existing mobile/SIM
until the number is ported.
If you are porting from O2 Direct to O2
CPWS then it is likely that your port will
activate on your original SIM Card. For
this reason please do not discard your original
SIM Card.
Transferring your number to BT Mobile
If you require your existing mobile number
to be ported onto your new contract, simply
contact your existing supplier to obtain
your PAC code. Then order your handset as
normal from ourselves which will be connected
with a 'temporary number' on BT Mobile.
Upon receipt, you must contact BT Mobile
directly (number given below) quoting your
'temporary number' along with the number
you wish to port across (your existing number)
and your PAC code.
BT Mobile - 0800 0322111
Your existing number will then be transferred
within 5 to 7 working days.
Transferring your number to Virgin Mobile
If you require your existing mobile number
to be ported onto your new contract, simply
contact your existing supplier to obtain
your PAC code. Then order your handset as
normal from ourselves which will be connected
with a 'temporary number' on Virgin Mobile.
Upon receipt, you must contact Virgin Mobile
directly (number given below) quoting your
'temporary number' along with the number
you wish to port across (your existing number)
and your PAC code.
Virgin Mobile - 0845 6000 789
Your existing number will then be transferred
within 5 to 7 working days.
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